What you need to do now is to wait. There's no other option that we can give you but this has been the problem of many here.
Just don't use them again if you are trading, look for a better exchange that has an active support that answers customers questions and solve problems.
Combining all the people who have problem with them, you are not the only who's struggling with it. Give it some time and wait.
I'm sorry we can't do anything for it.