Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***
CEX.IO is a really good service, im satisfied with it!
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
During my using experience ive got only two troubles. First was with ETH deposit. Support reacted in 30 minutes and in hour my issue was solved. Great respect for team!
But last problem is painful. On 2 of March i made USD withdrawal to Mastercard. Since that day its in status "Pending". All withdrawals before arrived to me immediately. In withdrawal options timeframe is 2-3 banking days. Today is 3rd.
As i was told, payment provider can push or cancel transaction anytime. So i ask to cancel this transaction and credit funds back to my CEX.IO account if its unreal to send my funds to my card today.
I have a very big trust level to this service but im very worrying now.
And i hope that this trust level will never go down.
I will write here all updates about solving/unsolving my problem.
My ticket ID: 704075
User ID: up101654493
Best regards to CEX.IO team. I beleive in you.
Your faithful customer
Our Finance department is already aware of your case and they will do their best to ensure that you receive your funds. Please wait for the updates from them.
Still no changes
My favourite service doesnt care of me I really dont know how many time it will take for them. So i only ask now to credit my funds back to my account. Support told me that all info will be avaliable on Monday, 5th of March. And nothing changed.
My wife is at early pregnancy, she is worying a lot, so im am very afraid of her current state now. I wrote to support via Facebook, they know my situation as i showed them proofs.
I very much ask you to enter my position. I dont ask a lot. I really hope for your human understanding.
With the greatest respect