You have other issues also at Suprnova. Worker notification emails still not working. You told me earlier in twitter, that it's fixed on newest pools and will be fixed on older pools also. Well I think BTCP is one of the newest and notifications are not working.
Check your email account, the spam folder or try a different email provider. The notifs are working fine on BTCP
Tried my corporate email and gmail. Gmail I use normally and I receive password reset mails and account locked mails there normally. I have tabbed worker monitoring and email notifications. These I won't receive. This issue is on your end, I am 100% certain of that. Also I have whitelisted your domain as a sender, so mails from you don't go to spam. I have also checked junk folder.
Every other pools I have tried delivers mail normally. You should check what's different with monitoring email settings compared to pass reset or account locked mail. There's probably something wrong and your emails are filtered as spoofed, so they'll never reach users under certain strict email providers.