Kraken has denied me access to my account for almost 2 months now.
First it was randomly locked and i was told i needed to provide verification in order to have it unlocked. I provided the information as requested and have since been ignored for the last 5 weeks. I've filed complaints with the BBB and FTC. The BBB has come back with "no response from the company". It appears they have stolen approximately $6k worth of crypto from me. I am now in the process of seeking legal council on the matter.
Please let this be a very real warning to anyone considering doing business with them.
Hey graymatter I'm sorry about your experience. You can escalate that issue if you use the form Kraken-Septimus posted above and get an answer about it. If you could describe your issue in detail it would be very helpful for our agents.
Thanks for letting us know about your issue.