This my second time that I am suffering from this issue
I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:
Ticket id: 700351
Transactions are below:
Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881
Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593
I have been waiting for 5 days, please cancel them and add to my balance again.
Our finance department is currently looking into the issue. They will update you as soon as there are any updates.
Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?
I will update my status on the forum, thanks in advance.