This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58   Date updated:  2018-03-03 11:50:59   Transaction id: 5770582881   

Date created: 2018-03-02 07:46:41   DAte uploaded: 2018-03-02 07:46:43   Transaction id: 5764313593   


I have been waiting for 5 days, please cancel them and add to my balance again.