I can understand how some of the admins there (active here too) sometimes lose their patience with people who keep asking the same questions over and over. But just create a really good, complete FAQ on your website and refer people there.
Exactly, that is a must and a norm - to know how to collect and maintain knowledge. In that case the FAQ section.
It looks like that FireLotto didn't grow to that point. It is not good as it looks like they do grow to collect funds from investors.