It does seem strange to me that this pool is clearly very popular, as it has a lot of hash power, average fees, yet has no proper support or community around it, its clearly making $$
It can simply be explained. The admin have communication problem and do not trust other humans in general. On the other hand he's the best with the technical part and he's fair so old time XMR miners stayed there.
Ok good stuff.
I have not had any reply from to my email. I see the wallet is still being used.
It says in red No Bots on your website. What actions do you take when you have a bot? what actions will be taken against this thief/hacker ?