Your account just restricted from claiming faucet right? not your account fully blocked?
If yes, then how come you even can't send a message to their support team?
I didn't understand why can't you send a message to them directly from your account if your account banned only for faucet claim?
While I try to claim from faucet::
While I try to send a message::
But in email they send me a reply you can see it above those reply.