Unfortunately you're out of luck. I sent ONE transaction of .30 BTC about 2 months ago. Obviously Support was no help.

Lessons learned:
- Don't just send your money to any site that asks for it. Research it.
- Maybe try sending 1 transaction when you're new to a site.
- Use Virwox. Sell BTC for SLL. Sell SLL for USD. Send USD to paypal.