All of our games are provided by 3rd party providers. They will send us their findings.
this is basically the gist of the email I got back... both my emails to betchain are already summarized in the thread here.
Alright well Brian clearly owes you a reasonable response.
Don't give up. And please update the community with whatever happens.
Also, you will likely be approached by a user called "Game-Protect"
Do not give him any money to "help" you get your money back, it's a scam.