unfortunately a friend of mine is under same situation, he lost his phone and didn't backed the 2fa key, he asked me to help him to restore his account since several weeks ago so far he already sent all the requested document by brittrex including selfie holding id and date, but still getting same default message from bittrex to visit a link the the procedure is looping for ever.
If any bittrex support agent is reading this the ticket number is 1252385 please help us to solve it at your sooner convenience
Ill update here when the issue is solved
You can try to post your issue on their official thread here -
https://bitcointalk.org/index.php?topic=463202.0If I'm not wrong, very seldom they reply message on this forum but I head that they got a slack support channel so you try to contact their for faster response. Good luck....