hello community, today they responded to me from coinexchange, and apparently they are going to help me, I am telling you what happens. 
Coin EXCHANGE IO THE MOST HORRIFIC EXCHANGE IVE ENCOUNTER
Steal coins do never give any good anwser on problems!
DO NOT TRADE YOR MONEY HERE!
WAITING 2 months now for my coins and my return of them! from coinexchange
if someone steals 1000 of euro´s what would you do =?
friend, I'm sorry about what happened, BUT, leave the case open and wait more than 1 month, finally if they returned the ETH that I sent, and the best they did not charge me commission, they are improving, I congratulate them