Your Balance is 11,225.093586 NTRN as is indicated in the explorer, I see an orphan reward, are you using wallet v2.0?
In the overview tab what is the balance?

If your missing coins try fix the wallet with with the command -rescan

VPS must be ran like:
neutrond -rescan

Windows Wallets:
You must open your command prompt(cmd)
Navigate to where your Neutron-qt_v2.0.0_windows.exe  is, run:
Neutron-qt_v2.0.0_windows.exe -rescan


For customer support you can go to the  Neutron Discord Group