did CHIPS got delisted from hitBTC or something? They do not want to process my withdraw at any cost. I always get the message "insufficient funds in the main account" which is of course not true, I have all my balance on the main account willing to withdraw to MEW and deposit to poker from there. I opened a ticket with hitBTC a few days ago, still nothing. Please help.

I have also downloaded a Civic app in order to do the KYC. I have verified my phone number and email address with CIVIC. When I click scan the code and aim it at the civic code from poker softwear, nothing happens. How I do this properly?