Chip refund received, had some issue producing a signed message using armory offline wallet (had to edit the code for one of the armory files so the signing function would even work) but after that was sorted I was able to produce the signature block and that signed fine using another armory client to verify. So just a heads up if you're using an armory offline wallet as it's a lot of hassle.

Sent my request on the 13th and received it today, 11 day turn around so no issues there either.