Then of course, there's the underfloor wiring, and server configuration to have taken place on site, plus the pool site creation and entire product creation off site. Pretty smart bunch of ditch diggers to be fair, especially to have coerced their customer service reps to be first hand familiar with the products they are supporting, when a) no one else offers customer support, and b) ever spoken to a customer service operator that actually knows their product inside out through it's own creation and assembly?