Having an overwhelming number of tickets is not an excuse to deny me service for 5 days, specially if my issue is not so complicated.
I was liquidating this coin to pay an overdue debt and I do refer people to you.

No matter what the issue is you should care about your customers.

Few months back I was using another exchange to sell my coins as they had the best rates in the market and now it's you and I decided to try.

I sell around 10BTC monthly and with this attitude even the bots on your site will leave soon.