Hello,
The answer of the support:
After login, click the "Home" link on the upper menu. That should bring the claim page to you. It works in here and it should work for you, too.
but that does not change anything.
A person to a solution?
Thank you.
I got the same response from support. I tried everything but still nothing working. I stuck in there and don't know what is the solution.
Hello;
For me I found my problem, it was my fault

I deactivated the anti-ad and after that I still had the problem captcha, it happened but disappeared right away,
this is replaced by an ad that proposes to go to another site or continue the game, so my problem is entirely my fault.
sorry i use google translation

i'm french