@LiveCoin

I'm using Livecoin.net for more then half year, and my 30 day volume is more than 100k$.

Now I have big problem.
I've send    0.7995 BTC at 2018-03-02 09:00:01 to my BTC account which I used before, but my deposit wasn't credited.
So I made a ticket to ask why it is not credited, and then I found out, that you have changed BTC deposit address without my knowledge,
and I cannot get my deposit at all!

Support wrote, that you gave that info in "News" section, but I didn't read "News" section for a month, I trade a lot and I use only API.

So professional bitcoin exchange should inform about such critical changes by email, or have some emergency recovery in order to retrive that deposit.

I don't believe that you don't have access to my deposit, for sure you have some backups or sth.
If you need some fee for manual processing then fine, but it is lots of money 0.7995 BTC.

You can't just leave me like that....

Please be a professional bitcoin exchange and help.