Me as well. Been trying to transfer from LTC Vault to Wallet since 2/27/2018. Open 2 tickets with them now and have to go through the whole proving sessions/emails until they say they will escalate and release on their end then silence. This is so frustrating that I can always approve the first email link and the 2nd says I've already done that even though I clearly haven't given the status of that email says waiting.