@AzerBaku follow up from comment, "Posted on: Today at 12:33:31 PM Posted by: AzerBaku"

One final follow up to your comment, "They have closed venture kingdom in order to make changes ( there was not any change , so called support is from palmex team )"

There was a change\update, they added 5 crypto currencies to the exchange, LTC, DASH, DBIX, XRP AND BCH(Original three, BTC, ETH and RKC). This is on the user side, we do not know the updates they made on the back end.