Post
Topic
Board Hardware
Re: KNCMiner REfusing refunds
by
The Avenger
on 26/09/2013, 16:39:00 UTC
after the queue we need to pay and this is the most risky part. what guarantee do you have that it will be delivered in September 2013? what make you so sure you will not end up liked butterfly? You are not showing Jupiter or Saturn Asic Mining hardware prototype, but expect us to make payment? Mars FPGA Prototype is for Mars FPGA Mining sales, not for Jupiter or Saturn because this are ASIC Devices and you even claim of a 28nm asic chip.

The main reason we can maintain our deadlines is that we are using ORSoC who have been producing devices based on FPGA's and various types of ASIC's for over 10 years. our main competition are new to FPGA and ASIC devices, ORSoC are not new. we specifically chose them as a partner so we don't suffer the same issues that have plagued our competitors.

Having said that, if you want to wait to pay until after you have seen a fully working prototype of Jupiter you are more than welcome to do so.

Sam  

Thanks for the replies. Could you please let us know under what terms and conditions will the customers be preordering?

What about refund policy?

Do we have any guarantee on the deliver date? With guarantee I mean that if the units arrive later than. 15th October (for the first 500) you refund 50% of the preorder amount.

Yes we definitely need money back guarantee and refund. September 30th is the deadline for product completion and shipping. Anytime later, buyers can choose for a new agreeable date or a FULL refund. Yifu has mentioned that he really can't see anyone producing a 2rd generation/28nm at this point in time 2013 and he stated that end of 2014 he will have the new gen chip, I hope he knows what he is talking? We need buyers protection and not end up like butterflies. Wink

We see no reason why it cant work like that, the only addition I will add is that the refund will be 100% with the order cancelled, We wont be offering a discount/refund and still shipping you the boxes. Refunds are offered up to the day of shipment of your order.

Above all else we will be fair.

Sam
This is why people are getting pissed off, as they are now changing their word. Let's hope they did this because they are very close to shipping and not because something has gone badly wrong.