(...)
Not trolling just disappointed in their business practice when they say they or someone says they are supposedly offering refunds up until shipping, and I actually asked for the refund before they decide to post the shit on their site that they are in full production and I confront them here in the forum with a pic of their e-mail reply. and I have other emails asking about vat info and sales conformation on my phone. Sad part is im needing it because of a family matter.
..indeed shady behavior KnC.
Kaliecious, call them and ask whether their statements are worth nothing, they said 'refund until shipment'...means until there's a tracking id, no ?
Further more it's an European company, there are laws you cannot get around by saying 'business use only' (assumption, I'm no lawyer).
*let's support this guy for our own purpose...each unit refunded lowers the spike, it's a win win!
If Kaliecious emails Sam directly and explains his situation, I doubt he'll refuse. Probably the customer service people have been told to say no to everyone. Maybe if Kaliecious agress to take a hit on the cost of the shipping, which KNC has probably paid already, it might make it agreeable to both parties.