I was having regular contact with support and was assured a refund if I was not satisfied.  After no progress was being made and taxes coming due I requested the promised refund and now communication has stopped.  I will update this post with every bit of information I have including timelines and correspondence if I don't get a reply soon.   I am hoping it is just an oversight but at this time I think people should be cautious.  

Again, I will make sure to update the tread with any positive development or a completely detailed recap of my situation if I continue to get no response after what was daily communication.

I hope to be able to report a great customer service experience soon.


Update- I got a quick reply with the information I need.  I will further update this post later with more info.