Did you ever get an answer from them? I am in the same situation, only with a lot more money involved. Transfer from CC has been demanded 14 days ago and I have no updates.
It seems to be a waiting game. 
It's best to avoid using cryptocapital.co after you get this issue resolved. They have worked like this since 2016, see post here : https://bitcointalk.org/index.php?topic=1683368.0 , recent posts were made just last feb 2018. They seem to send the money, however, it really takes a month or more