I ordered coins (on sept 14) and took 4 business days to get a response. which was they wanted a passport scan. when i declined and requested a refund they then claimed the coins were already sent (they were not) funny how they were (supposedly) shipped only 8 hours after telling you needed verification

sadly i've had to resort to paypal to try to get this resolved (still ongoing so yes they do have open disputes atm) but i think i got scammed on this deal