I know it's easy to stress in a situation like this, but Steve has been on and has been refunding people as the past few posts have shown. He is probably  just busy with work and life. Personally I can't imagine fitting a full time job and child around a group buy, not that this excuses Steve, but I feel far more comfortable with him when I see the state of the other group buys.

The website refunds should be the most straightforward, I expect they'll be sorted in a day or two and the weekend at the latest.