I have no problem with verification on Poloniex. Very fast and easy. It was not long before the purchase of Poloniex. There are no problems with this. But the work of Poloniex support is very slow. It was noticeable that they were overloaded. Their answers began with an apology. On the last ticket I received no reply at all. The answer did not appear even after the deal with Circle. Poloniex exchange is good and proven. But support is their weakness, which limits the use of the exchange. I would like to change the situation with the answer to the questions.
I completely agree that support is the main weakness of poloniex.
But verification is still a big part of their problems as well. There have been delays in verification in customers getting verified, and it could take months before they actually get verified. And all that time, the funds are stuck in their account with no way of withdrawing it.
I guess a shitty support also contributes to that problem in that if something does go wrong, nobody can actually do anything about it in a timely manner. The circle buyout hasn''t resulted in any positive changes so far, hopefully this can change in the near future.