Reason: Investigating Withdrawal issues on the wallet and you will get an reply on your ticket asap !
What about my NEO withdrawal (#3371022), which is stuck at processing since March 3? I also sent a support ticket (#227549) and it's been almost 3 weeks from then, still no reply and my NEO withdrawal is stuck in processing mode. Besides locking my funds another negative for me is that I'm missing on the gas generated by the NEO...