I'm getting no reply from their support team. Hunderds of other people are having the same problem. Now we should work together and find their location and identities.
Put them in the same prisoncell with the bitconnect frauds and let their manholes get analyzed by gangmembers.
Try to contact them on their facebook page, They usually answer there within 2 days after you send a message. But due to an extremely high volume of queries, the support response time will be expected up to 39 days base on what they told me via PM. I have an issue with them too last month and exactly 39 days before they answer on my support ticket but I'm sure they will answer and fixed your problem. I've been there to your situation and I understand your frustration.