Hey thanks for the reply. I am very sure the XMR wallet address i entered is correct as i checked a few times prior to submitting the withdrawal request. If there is a legit Send request made for the 1 XMR, it will reflect on chainradar for the tx id. There is no TX ID provided and it says withdrawal Failed.

I feel better having your assurance that everything will be resolved. Hope for an answer soon. First time withdraw and was shocked by this issue.