What's wrong with the faucet ? .

1. When trying to collect (WITHDRAW) the message appears:
" We sent you an e-mail. Please check your inbox to claim like usual ."We click on the link, and again the message appears, and does not leave a claim..2. When trying to collect (WITHDRAW) the message appears:
" You didn't reach the minimum amount for withdrawal "Obviously our minimum is more than 10,000 .. !!!!