They are NOT building a community at all. They don't respond to questions on this forum, facebook, the NEM forum or Twitter.
So basically ignoring us.
Worse thing you can do if you want to build a positive community and that pisses me off big time.
A community manager can easily manage 5 social media profiles and interact with the people
The social media / outreach strategy currently being executed by the foundation certainly leaves room for improvement. Hopefully, it will get fixed.