Hi,
I've received the card from you, loaded it with 100 eur with bitcoins (Bitnovo BTC wallet 19PJfASVB41jjgk8EWwtYFKksCyNoepGtp) and when I tried to use it on 2 ATM's today I got rejected, the error said "Your bank rejected this transaction."

Can you please tell me why is it not working and can I get a refund if it's not working?

Regards