Quote from: Bitcoinorama on October 11, 2013, 08:49:31 PM

Quote from: rolling on October 11, 2013, 08:42:49 PM

Quote from: timmmers on October 11, 2013, 07:49:24 PM

We all bought an unrefined product did we? Odd, I didn't see those words or anything like that when I paid for mine.
Not in any of the back patting videos or interviews either.

We bought a miner that we were told confidently would have margins upon margins capable of 400Gh and even today no-one has said that this (and the oct 15th date) has changed. Except of course to up it to 550 on the site and most promos ...which currently is false advertising ..as the past 20 pages here bear witness to.

As for all this shite about power consumption...right now is that a big priority to get down? I'd rather have a hashing rig while it's making enough BTC to make a few quid power bill extra irrelevent..later on the power consumption will matter more but not initially compared to a working rig. As long as the PSU handles it, we can wait for a firmware fix to get it down. Hashing reliably without smoke is the priority for users.

The sarcastic tone of Oramas post amazed me, people using fans to reduce temps ..planking? It worked. How bizarre is that? More to the fucking point no-one was talking from KNC end despite much asking...so what else were people to do? "We have a specialist flying in and we'll get back to you as soon as we know something." < see, took me 3 seconds to type that, and even some poor sweaty overworked KnC human could manage that surely?

The way to deal with trainwrecks like this isn't arrogance, sarcasm and silence ..it's communication and apologies and in many cases here where buyers have been so badly let down with multi hosted jupiters...fair compensation.

I wont deal with KnC again, nothing to do with the rigs, it's the denial and head in the sand stuff I can't be living with.

+1

What denial? What head in the sands?? They worked their asses off to improve the issue, and ignored the FUD. The extra fans just waste electricity. The temps quoted from Bertmod were from the VRMs not the ASIC. Please explain what trainwreck exactly? They, in a week have delivered more hashrate than BFL have to date, and more boxes than Avalon ever achieved. They have just released an update that massively improves hashrate. It was a firmware, not a cooling issue. One week. Fair enough if you don't want to deal with them again, their engineering partners on this project think they are incredible, really. That's not hype.

C'mon, you seem intelligent enough to understand that not giving an update to your customers when something is delayed is poor business. Each day that I don't have my miner after 30 Sep is another day that it is late. Today is the 11th/12th of October. I do NOT have a tracking number and I have a day 2 order. I will be very lucky to get my day 2 order by Oct 15th. I should have gotten at least 12 updates/explanations/apologies since the 30th but I have not gotten 1. All I get is canned responses from KNC support saying everything is progressing nicely as the days fly by. Again, we are talking about an order that was marked as "This order has been scheduled for Shipping on day 2 of production". What day of production are we on? Where is my compensation or at the very least an explanation. It would look like this:

"Hello Mr. ____________,

We apologize but your order will not ship again today. There have been reports of units catching fire, overheating, locking up, and just generally under-performing so we have decided to stop shipping any further units until we figure this shit out. As compensation for this delay we will provide you a voucher for 5% off your next order for each day your unit is late. If we are 20 days late, your next order is absolutely free.

Again, sorry for the delay."

They may be doing amazing engineering but they are doing piss-poor business.