It is actually nothing to get excited about. I hold another coin where they failed to reactive the wallet for over a year now, ignoring hundreds of support tickets from customers with the same problem. Every now and then they send out the exact statement that you just posted.
That's ridiculous!

To be honest it is nothing that people can laugh about anymore. They are withholding serious amounts of money. I have heard from someone who has like a quarter million dollars stuck because they don't respond to support tickets??? Jesus man!