Will you credit the deposit to my account?
You accepted the
User agreement, when you registered at the Exchange. It says:
"The Customer acknowledges that she/he should independently monitor Livecoin Platform newsletters in order to get the latest update on the assets listing/disabling/de-listing, as well as on any other relevant information; in case the Customer fails to get a timely update, the Customer is not liable to lodge compensation claims against the Platform for the losses incurred."
Please, follow the rules of the User agreement, which you agreed on at registration. If you disagree with this, you should not use our service at all.
Is it not possible to agree on 20% fee on the manual crediting, which is totalling around $1200?
We have stated it many times already, that this operation cannot be done neither for 10%, nor for 20%. IPBC functions at Monero algorythm, it is a very anonymous and highly protected algorythm, we accept and credit transactions only if they are sent correctly. Otherwise we cannot be not sure that we have really received the coins. You are insisting that we have made this kind of deposits beore and we have to make it again for you now, but this is not true. We have suffered substantial losses when we tried to make that crediting. We have told you before. Now you want us to lose money again, only because you didn't follow the deposit conditions, and we have to cover the losses incurred by your mistake on our own expense. This cannot happen. We will not risk our or our good customers' money because of your fault. We have no legal right to risk all the IPBC coins belonging to other customers, who send correct transactions.