KNC Customer service is absolute shit. People have to stop comparing KNC to BFL and Avalon as an excuse for being able to miss ship dates. I keep hearing, KNC has done more than BFL and Avalon in a shorter period of time. An argument could be made that anyone could do a better job than both of them but that does not give them a free pass to completely shit the bed when it comes to providing customer service, being transparent, and meeting deadlines.
KNC needs to understand the value of good customer service, not giving bs responses like "Everything is going as expected". wtf is expected? What is their expectation? I am sure it is not the same as the customers expectation.
Here are some famous quotes regarding customer service:
Good service is good business.
Siebel Ad
Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
Stew Leonard, CEO Stew Leonards
Customer service is not a department, its everyones job.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi
If you work just for money, youll never make it, but if you love what youre doing and you always put the customer first, success will be yours.
Ray Krock
Every companys greatest assets are its customers, because without customers there is no company.
Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.
Rick Tate
Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water