I hope the Canaan folks are still reading this thread because I want to reiterate what the others have said. This genuine concern for the customer is almost non-existent in *any* industry, not just miners. This cements my decision to buy Avalons the next time I am ready to purchase!
I'm old school, bro. Customer comes first. I wish I could do more. At some point once I have enough guys from this forum trained. I will set them lose to train others.
You guys have already done that for me, so thank you for that! My last order of 1000 Avalon 741s came with 20 spares, of which we have only had to use 13 in the last 9 months.
Canaan has no equal in this industry as far as the reliability of the units go. The issue for me has always been efficiency and price. While I dont mind paying for quality, its hard to take a hit on the efficiency side when you are talking thousands of units like I work with.
In my experience, the reliability has not made up for the power usage. It looks like with the 8 series you guys are on track to be at least competitive in that regard and I cant wait to get my test 841 and put it through the gauntlet.
Thanks. I have tested this out with a few people and no news is good news. Once the repair guide and troubleshooting guide is done. Then I will feel better about shipping free spare parts with every order.