What order number is the highest on shipping-status now?
according to this it is 65xx (at the end of this list on bitcointalk anyway)
so maybe that is it....all orders are now saying processing...if processing means you can't get a refund anymore then that means there was only a 1 day window to do this..more or less...weird....as in a prev post we will see what luck I have on refund of my 2nd unit a Saturn..that the customer service rep says they will try and pull and get me a refund ..but again it just changed from paid to processing around the time the customer service rep looked at it.
So if you are out of luck and they won't refund under processing anymore on the first run of knc stuff anymore...then only option is cc under paypal or direct cc contact
here is the list on bitcoin talk of people submitting orders/timeline
https://bitcointalk.org/index.php?topic=249065.0anyway if you are on the a** end of nowhere on the list and just went to processing it won't hurt to ask I guess..if they really are gonna get everything out in like 3 days on this run..it may be futile...but again should you decide to do so..what the heck worth a shot...and they did say for those who had paid as a status yet and after the 15th and not shipped yet a refund...worse that can happen is they tell you your miner is built and its a no-go...can't see it being a big deal even if built if it all goes into the November 2nd run anyway imho
and again any implied or other 'advice' I have here just imho .....your best bet is probably to do the opposite my track record sucks...

still stumbling along
Searing