Hi Davout, thanks for responding to all these questions. And good to hear you're back in business.

While you're fixing the verification issues, please also fix the "additional documents" needed. I've already uploaded a copy of my passport and proof of residence, yet your site requests a second ID *and* a bank statement.

This is not KYC/AML, this is ludicrous.

For me personally, uploading ID and proof of residence is the max of what you can expect a customer to provide. Maybe a one time payment from my IBAN to verify the account name corresponds with the submitted ID.


Please review your verification policy, if you expect to get a 24-hour volume above the current 31 XBT ;-)

Kind regards, Robert