Hello,

Thank you for contacting us.

For withdrawal of funds, you need to get verified.

On reviewing your account with the associated mail id, we find no proof of photo ID and residence proof been attached.

For government issued photographic identification documentation has to be provide one of the following: (National Identity Card, Driver license, passport,...)

and

For utility bill or residency certificate has to be provide one of the following:
- Monthly utility bill
- Internet Bill
- Cellphone Bill
- Tax Return document
- Residency Certificate
- Medical insurance bill
Must be no more than 6 months old and must display residential address (PO box addresses will not be accepted.)

Please get back to us for further assistance.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]


Hello,

Thank you for your reply.

Your account is currently pending review for one of the following reasons:

- You have registered for more than one account.
- You are using services like TOR, VPN, proxies, shared address IP or any public network.
- You are not making deposits or withdrawals with your personal account.

To ensure that you do not transgress any of the rules at Mt.Gox please proceed with the verification at https://mtgox.com/forms/verification.

Thank you for your cooperation.

Best regards,

Mt.Gox Team
https://www.mtgox.com

[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit https://mtgox.com/security]