Post
Topic
Board Service Announcements
Re: WeExchange
by
CCCMikey
on 17/10/2013, 23:56:57 UTC
It is a shame to see a site with so much promise go to waste because there is no support.

I've had a bank account registered there for over a month now and it still isn't verified; and there is no information on the site to tell you how to get it verified.

They have 115 points of ID from me.

Edit: I ended up calling their support number as listed at https://www.weexchange.co/main.php?page=helpcontact - 1-800-088-955 and spoke with someone who I think was called Graham. (Their VoIP system was dropping 10% of the conversation.) He advised that there is sometimes an issue with their system's BSB lookup and that it can cause accounts not to become verified.

Still a little disappointed that the online support was lacking, but otherwise happy with the result.

Cheers, Mike.