Ninjastic
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Board Web Wallets
Re: XAPO now completely mobile, locking me out of my account!
by
songdove
on 31/03/2018, 20:49:40 UTC
Quote from: Wipro on March 31, 2018, 06:08:35 PM
Quote from: jhenfelipe on March 31, 2018, 06:57:24 AM
Quote from: songdove on March 31, 2018, 04:14:34 AM
Quote from: Potato Chips on March 31, 2018, 12:56:16 AM
Quote from: songdove on March 31, 2018, 12:09:32 AM

Those steps won't help without a phone number to actually give my account.  I have to add that before I can do anything else.  Thanks for your suggestions though. 
Since it's money and you're worried to let someone know your credentials/access your account, only way is to follow support's advice. Don't you have a family member with you that has a mobile, or a friend?

It has been an issue to me as well before. Such a hassle that I need to install the app first and open it everytime I log in my account on a web browser. They seem to not consider the idea of a user not having a phone.  Undecided

I am not sure how you take the region as the issue on accessing the xapo wallet. I was using the xapo wallet for some months before but I did not find the issue on accessing the wallet at all.

Since i am from the Asian region and I did not find the issue on accessing the wallet at all mate.
You may login to the wallet and write a support ticket for the assistance from them with the below link.
https://tpi.xapo.com/contact-us/?lang=en

Supposedly, I've been talking via email support with the supervisor of the Customer Service Dept and they absolutely WILL NOT BUDGE on this!  They won't even help by moving the funds at my request on their back end!  I told them this kind of behaviour is illegal in North America and what do they respond with??? "What do you mean by North America?"  Who ARE these people?!!!  What planet are they from?!  If I can change my wallet ID over at Coinpot (different thread), I'll just forget my xapo account ever existed.  I have roughly $20 CAD in satoshi over there, but it's just not worth the hassle anymore.  Not when I get idiotic responses like THAT back!