How is it that complaining about packaging makes it ok to switch from next day to a company that doesn't even fly domestic routes in the U.S. without customer approval?
Too many peeps in here were bashing UPS
So? Who gives a s*** "what people were bashing"? Like that is ANY way to justify their actions. Give me a break.
they made the decision because so many people said UPS was not the way to go, thats customer response, and every justification they need. I dont like it either, and know UPS is better, but they made that change specifically because people told them UPS sucks. Don't blame them. Blame the people who complained about UPS, when they hadn't even had their package shipped.
Transam808- yeah... would have been in your home hashing today if it was UPS
Hawaii is about the farthest you can get from sweden, and its here within 48 hours via UPS. Nobody courrier can beat that.
I like USPS, after that I'll go UPS, and have tried to avoid DHL like the plague. A previous delivery went bad some time back. That had been flown to Columbus, GA, then driven up here once, a note left, then subsequently there was a report the driver had returned 2 additional times. After he didn't show the second I set up a video camera covering the driveway. He never showed and reported he had. I won the argument with customer service but no way would I have chosen DHL ever again.
Then yesterday I find they couldn't deliver to my PO box. Not a good experience with Customer Service, not antisocial discourse but just that they couldn't deliver to a PO box and their delivery window as all day.
I expected the DHL driver today sometime between 8a and 9p. He called at 8:45AM and said he wasn't far away. He delivered at 9:15AM. Tall black guy he looks like he could play for the Knicks. This isn't a neighborhood he'd feel comfortable in, hell I don't and I'm Scotch/Irish/German/Dutch, well less uncomfortable after 20 years here off and on. The box was in perfect shape and although the fan had come loose I understand that almost always happens.