It would be better to send them an email to their official technical support as what SDmod had said here which I think is much faster way for you to have a response. SafeDice moderator here is not known to be responsive on the concerns made in their thread as they are often inactive or offline on during the rest of the time. Just update us here instead if they are responsive to their emails.

This are their official tech support emails. Try to reach out to them here instead.