When you use cloudbet there are 2 things that you can take for granted.
1) it you lose the bet, the ticket will be graded IMMEDIATELY as a loss.
2) if you win the bet, you can wait for HOURS or DAYS until they grade it as a win and you can withdraw your money.
At this moment, more that 24 hours have passed and my ticked is still "pending". I've emailed them twice and i get no clear answer of how long this will take....
Hope this post helps so they can decide to grade my ticket.
Here is a screenshot of the ticket i placed --->
https://imgur.com/9pyav6Zthey put a spoke in my wheel , i will never trust them anymore. similar case as you. i have won 5 out of 9 betslip in pending long time ago and guess how long it takes to get in touch with support? a week! and withdraw it in 3 weeks! even they can confirm my bet was won in the end , the support are poor handling complaints.
i got bad experience there so i decide to blacklist them.