It's a bit of a weak response to be redirected elsewhere for answers that could easily be retrieved and stated here for everyone to see. Especially when that redirection is to the random facebook or linkedin page of some dude that happens to be the CEO, and not any of the company's more official social media channels.
With bitcoin the way it is, and investor interest drying up, I'm sure that those who haven't yet run for the hills will really appreciate being told to go elsewhere for answers to any questions they might have.