Unfortunately you are not alone in this case
Yup. They punked a lot of us. I saw it coming but still I am in for $5k (The price having doubled since I tried to use Mt. Gox as an 'exchange'.) I just sucked it up and looked around for another service. Started with Coinbase a few days ago, and they seem a vastly better solution for my needs anyway...in addition to seeming to be able to provide the service that they advertise.
Although I hope that Mt. Gox remains in the game it is unlikely that I'll ever be a customer of theirs going forward even if they do get healthy. Only if they are more hopeful than any other option. After getting reamed by some outfit it is difficult to forgive and forget and develop much of a level of confidence.
I've been screwed by Mt Gox and am not happy about it. A couple of weeks ago I got verified and sold some bitcoins with the idea of getting some cash. I gave Gox my bank account number to send the dollars there. Days went by and nothing happened. Finally I contacted support. At this point I hadn't received the dollars at my bank and yet the money was no longer in my Gox account. Fortunately for me support got back to me quickly and said there was a delay. But I had asked them HOW LONG would it take for me to receive my dollars, and they didn't say. So I asked again more pointedly. They responded with THREE WEEKS! But they said that they could transfer the dollars back to my account if I wanted to, if that was too long. Yes, I told them, I want the dollars back to my account, that's too long. So now I can see the dollars I got for my bitcoin but I am no longer in the withdrawal queue. Meanwhile the value of a bitcoin has gone up up up. So the only way for me to get my funds out at this point would be to buy the bitcoins back at WAY MORE than I sold them for. I haven't done this and am hoping that at some point in the future I can transfer my dollars out in a reasonable amount of time, but I'm not holding my breath. I should have kept my bitcoin in my computer wallet and not messed with online wallets is what I think now.